Orders

We are not currently offering customized services or ready made print products due to the volume of orders. Please subscribe to our mailing list to be the first to find out when we will be back and ready to fulfill more orders!

 

Shipping & Handling

Current goods and services are provided as digital work. Future shipping and handling policies will be updated upon the release of physical products. Stay tuned.

NOTE: We cannot edit the check-out process required to download digital content. To access freebies you will have to provide a valid email address; however, you do NOT need to share your physical mailing address. Feel free to copy and paste a random address.


Returns & Exchanges

Customized Products

There are no returns on customized products. The process is a collaborative effort with an emphasis on communication. Our team strives to check and re-check with each of our customers to ensure quality and fulfillment of the desired product. There are multiple opportunities to revise and edit the final product before they are shipped out. Partial or full refunds may be honored dependent on the hours spent by our team in designing custom content. We are not responsible for difficulties that will arise from low resolution images if you are designing your own content.

Ready made products

Ready made products can be returned if they are intact with the transfer paper and original backing. Products that were used can not be returned under any circumstances. Customers unsatisfied with their purchases can contact us via the website or email to open a customer case. Each case will be handled individually. Returned products can be sent back in the original packaging to ensure safety; however, postage is not covered. The amount the customer spends on postage will be refunded through store credit matching up to the cost of the postage seller spent to ship the original purchase to the customer as a courtesy.


Copyright POlicy

DIY-ology is a self-run service to provide access to other hobby-lovers and crafters to custom content for personal use. The cost paid by the customer for purchases go strictly towards the cost of materials and labor towards creating custom content. Images, fonts, and designs are the property of the owners and creators of that content (including yourself if you are designing your own custom items). Images created by us are copyrighted to diy-ology.com and cannot be used for commercial purposes. This includes digital images and services that are shared through our freebies. You may contact us for any questions about the use and distribution of our created content and images.

Privacy Policy

DIY-ology will not sell or distribute your personal information to any outside parties. Our web platform uses squarespace and we are not responsible for the actions or privacy breaches due to their services. Diy-ology will not distribute personal information other than the intended purposes for which you have shared them with us.